reembolso

Buenas tardes, el viernes 22 de diciembre intente sacar un billete para mi hijo con la compañía esky que ni llegue a confirmar el pago en el banco porque estaba en un restaurante y no conectaba wifi ni le llego el billete, motivo por el que le tuve que sacar otro. Mi sorpresa es que ayer día 26 me realizaron el cargo. No puedo hacer la reclamación con ellos porque me piden el número de reserva del vuelo que NO TENGO porque nunca lo enviaron. Y no se que hacer. Muchas gracias!!!

Dear Sirs, Thank you for your message. We would like to express our sincere regret about the worrying situation in which the customer finds himself. Referring to your correspondence we would like to inform you that analysis has shown that reservation 1949350260 was set up directly by the user through the eSky portal. The electronic ticket was sent to the email address which was written during the reservation process: myriam9578@hotmail.fr, on 22.12.2023 at 18:39:14. Therefore we can confirm that the order was completed and properly delivered. If the passenger still does not identify the electronic ticket in your e-mail box, we advise to check all folders, as well as the SPAM. We trust that future contacts with esky will be entirely to your satisfaction. Best regards,  Complaints Team  eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: System reclamos@esky.es WysÅ‚ane: 27/12/2023 16:52:13  Thank you for contacting eSky. We will review your case and send you a response no later than 14 days from the date of sending your request. Greetings, The eSky Team 

Buenos días el correo que indican de myriam no corresponde a mi hijo ni a mi . Voy a reclamar por otra via . Gracias

Y por favor envíen el supuesto billete comprado a mi correo centrorius.psicologia@gmail.com

Dear Sirs, Thank you for your message. We would like to express our sincere regret about the worrying situation in which the customer finds himself. Referring to your correspondence we would like to inform you that analysis has shown that reservation 1949350260 was set up directly by the user through the eSky portal. The electronic ticket was sent to the email address which was written during the reservation process: myriam9578@hotmail.fr, on 22.12.2023 at 18:39:14. Therefore we can confirm that the order was completed and properly delivered. If the passenger still does not identify the electronic ticket in your e-mail box, we advise to check all folders, as well as the SPAM. We trust that future contacts with esky will be entirely to your satisfaction. Best regards,  Complaints Team  eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: System reclamos@esky.es WysÅ‚ane: 28/12/2023 14:31:50  Thank you for contacting eSky. We will review your case and send you a response no later than 14 days from the date of sending your request. Greetings, The eSky Team 

Insisto que el correo que ustedes envían el billete NO corresponde ni a mi hijo ni a mi y esto es lo que voy a reclamar .