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TAXA PARA LA OBTENCION DE TARJETA DE EMBARQUE

Reclamación cerrada No resuelta

Esta reclamación es Pública

Tu reclamación:

Y. N.

A: ESKY.ES

16/11/2023

nos dijo RYANAIR que la agencia ESKY no está autorizada vender sus billetes de vuelo nos ha cobrado 60 euros extra por obtener las tarjetas de embarque

Indica qué solución esperas para tu problema

  • Reembolso: € 60,00

Mensajes: (2)

ESKY.ES

A: Y. N.

17/11/2023

Dear Customer, Thank you for contacting eSky. We would like to underline the fact that, during the booking process, you have read and accepted eSky Terms and Conditions and withdrawal policy, and also Ryanair booking conditions. Please be advised that the reservation is marked as 'selfservicebooking', which means that the passenger its able to manage his booking and also to do the online check-in without our action. Please be advise that in this case we cannot make a refund. Thank you for your understanding. Best regards, ![](s:s3-eu-west-1.amazonaws.com/alfavox/esky.jpg) Complaints Team ![](s:s3-eu-west-1.amazonaws.com/alfavox/footer_eSky_eDestinos_v1.jpg) eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail.

Y. N.

A: ESKY.ES

04/12/2023

Buenas El problema es esky no se ha autorizado por Ryanair vender los billetes, y nos los ha vendido. Si los clientes hacen el check in online , no va a pasar nada, pero si lo hace en el airpuerto, les cobrará la tasa. Vosotros jugáis eso ya que mucha gente lo hace online y no va a encontrar el problema de la tasa. Pero en mi caso, les da igual . No creo que es correcto. Nadie va a leer las condiciones que teneis , tampoco es justo