atrás

Fraude tarjeta

Gestionada con la intervención de OCU

Esta reclamación es Pública

Tu reclamación:

J. L.

A: VISA

07/10/2023

Hola, Me saqué la tarjeta bankintercard club Mapfre porque tengo contratado el seguro del hogar y me daban esta facilidad. Todo han sido problemas. Me han hecho cargos no realizados por mí que ascienden a 4075€. Solicito el reembolso de estos importes que son comercios extranjeros. Mi límite era de 4.000€ y debo casi 4.500€ que no son MÍOS. YO SOLO HE REALIZADO COMPRAS EN AMAZON, VINTED Y 2 TRASPASOS DE EFECTIVO A MI CUENTA BANCARIA

Indica qué solución esperas para tu problema

  • Reembolso: € 4075,00

Mensajes: (2)

Enviada a OCU 07 octubre 2023

VISA

A: J. L.

07/10/2023

Thank you for contacting the Client Resolution team of Visa in Europe. Your query has been logged under reference number [SR2000561893] and will be assigned to one of our Analysts to assist in the resolution. If your query is about a live transaction processing issue or requires urgent assistance/escalation then please call us on your country specific number. Country specific numbers are available on Visa Online at the below address s:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0 You may also alert us using euescalations@visa.com Please use this reference number 2000561893 in all correspondence so that our case management system can efficiently track and update your query. Kind Regards, Client Resolution

VISA

A: J. L.

07/10/2023

Thank you for contacting the Client Resolution team of Visa in Europe. Your query has been logged under reference number [SR2000561894] and will be assigned to one of our Analysts to assist in the resolution. If your query is about a live transaction processing issue or requires urgent assistance/escalation then please call us on your country specific number. Country specific numbers are available on Visa Online at the below address s:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0 You may also alert us using euescalations@visa.com Please use this reference number 2000561894 in all correspondence so that our case management system can efficiently track and update your query. Kind Regards, Client Resolution