atrás

pago tarjeta estafa

Reclamación cerrada Resuelta

Esta reclamación es Pública

Tu reclamación:

J. L.

A: VISA

14/06/2023

hola buenos dia realice un pedido en una pagina que habian suplantado (garmin españa) y al hacer el pago me dirigio a la plataforma y se realizo el pago perfectamente,alcabo de unos dias he descubierto que es una estafa y hay mucha gente estafada, y megustaria saber si Visa en estos casos devuelve el dinero,gracias y un saludo

Indica qué solución esperas para tu problema

  • Reembolso: € 345,00

Mensajes: (2)

VISA

A: J. L.

14/06/2023

Thank you for contacting the Client Resolution team of Visa in Europe. Your query has been logged under reference number [SR2000258649] and will be assigned to one of our Analysts to assist in the resolution. If your query is about a live transaction processing issue or requires urgent assistance/escalation then please call us on your country specific number. Country specific numbers are available on Visa Online at the below address s:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0 You may also alert us using euescalations@visa.com Please use this reference number 2000258649 in all correspondence so that our case management system can efficiently track and update your query. Kind Regards, Client ResolutionPlease consider the environment before printing this email. This email (including attachments) is confidential and is solely intended for the addressee. Unless you are the addressee, you may not read, use or store this email in any way, or permit others to. If you have received it in error, please contact Visa Europe on +44 (0)20 7937 8111. Visa Europe Limited (company number 05139966) is a company incorporated in England and Wales, and whose registered office is at 1 Sheldon Square, London, W2 6TT.

VISA

A: J. L.

16/06/2023

Hello  Javier Lopez, Thank you for contacting Visa. We apologize in advance for any inconvenience, as we currently do not support the language that you are writing to us. In an effort to provide assistance, we have translated your message and identified the following information to answer your inquiry: I apologise for any inconvenience. Unfortunately, Visa cannot progress this case on your behalf since Visa does not have access to, or jurisdiction over, cardholder accounts. It may help you if I explain the role of Visa. Banks join Visa to either issue cards to their customers (e.g. yourself) or sign up retailers to accept the cards. Our client issuing banks are responsible for all account management and billing inquiries. Account information is confidential and is regulated by the Terms and Conditions between client banks and their cardholders. As Visa clients, the banks agree to abide by a set of rules and regulations. This ensures that the payment system works for everyone using it - wherever they are around the world.   When the bank signs up a cardholder, they have to ensure that their terms and conditions accommodate the standard requirements of Visa. As you are aware, in cases of disputed sale transactions, you may be eligible for a chargeback. Chargebacks are reversals of disputed sales transactions. Visa chargeback rules and regulations apply to all Visa credit and debit cards. As a Visa cardholder you have a right to approach your bank and ask them to request a refund if the goods and services you purchased with your debit or credit card are not supplied as specified. This also applies in the case where a merchant ceases trading. Please contact your card-issuing bank for detailed advice about chargebacks. You can contact them directly using the address or telephone number on your Visa statement, or on the back of your card.   Thank you for writing, Arisa Visa Webmaster Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. Electronic Notice. This email, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Any information you provide to us on this interaction will be used to assist you and for the other purposes described in the privacy notice posted at  Visa.com. Please do not include sensitive personal data in any response to this email. Thank you in advance for your cooperation. Copyright © 2012 Visa. All rights reserved.     ---------------------------- 0100 (British Summer Time) ón: pago tarjeta estafa - (CPTES01811802-36)