Incidencia operación con tarjeta

Buenos días, El día 20 de enero de 2023 realicé un pedido a la empresa de productos cosméticos KIKO MILANO con valor de 31,16 euros. Una vez acabado el pedido y realizado el pago no me llegó ningún e-mail de confirmación. Dejé pasar unos días y al ponerme en contacto con la empresa y tras hacer las comprobaciones necesarias, me comunican que no se llegó a generar el pedido y que ellos no han cobrado nada. Espero el tiempo que me indican ( 25 días) para que mi banco libere la cantidad. Al pasar el periodo, mi banco (Ibercaja, me comunica que ellos no tienen ninguna cantidad retenida, realizo la reclamación a visa tal y como me indica mi banco el día 20 de febrero de 2023 y a día de hoy no obtengo respuesta. Pido que se hagan las comprobaciones oportunas y me devuelvan mi dinero. Un saludo.

Thank you for contacting Visa Client Support. Your query has been logged under reference number [SR2000092483] Please be advised we are currently experiencing some delays and would ask for your patience during this time. If your query requires urgent assistance or needs increased priority, please call us on your country specific numbers. s:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0 Please use this reference number 2000092483 in all correspondence so that our new case management system can efficiently track and update your query. Kind Regards, Client Services EuropePlease consider the environment before printing this email. This email (including attachments) is confidential and is solely intended for the addressee. Unless you are the addressee, you may not read, use or store this email in any way, or permit others to. If you have received it in error, please contact Visa Europe on +44 (0)20 7937 8111. Visa Europe Limited (company number 05139966) is a company incorporated in England and Wales, and whose registered office is at 1 Sheldon Square, London, W2 6TT.

Hello, Thank you for contacting Visa. I apologise for any inconvenience. We regret to inform you that we provide written consumer support in English and German only. If you still require assistance, please resend your query in one of these languages. If you have any further questions please do not hesitate to re-contact us. Thank you for writing, Soojin Consumer Support Europe www.visaeurope.com Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/   On 4/3/2023 8:36 AM, Customer Support, customersupport@visa.com

Good morning, On 20 January 2023 I placed an order with the cosmetics company KIKO MILANO for 31.16 euros. Once the order was completed and payment made, I did not receive a confirmation e-mail. I let a few days go by and when I contacted the company and after making the necessary checks, they told me that the order had not been generated and that they had not charged me anything. I waited the time indicated (25 days) for my bank to release the amount. At the end of this period, my bank (Ibercaja) informs me that they have not withheld any amount. I make a claim to Visa as indicated by my bank on 20 February 2023 and to date I have not received a reply. I ask for the appropriate checks to be made and for my money to be returned to me. Best regards.

Thank you for contacting Visa Client Support. Your query has been logged under reference number [SR2000094062] Please be advised we are currently experiencing some delays and would ask for your patience during this time. If your query requires urgent assistance or needs increased priority, please call us on your country specific numbers. s:secure.visaonline.com/SitePages/Content.aspx?pageid=2.4.4.1.0 Please use this reference number 2000094062 in all correspondence so that our new case management system can efficiently track and update your query. Kind Regards, Client Services EuropePlease consider the environment before printing this email. This email (including attachments) is confidential and is solely intended for the addressee. Unless you are the addressee, you may not read, use or store this email in any way, or permit others to. If you have received it in error, please contact Visa Europe on +44 (0)20 7937 8111. Visa Europe Limited (company number 05139966) is a company incorporated in England and Wales, and whose registered office is at 1 Sheldon Square, London, W2 6TT.

Hello  Francisco, Thank you for contacting Visa. We apologise for the inconvenience. Unfortunately, Visa cannot progress this case on your behalf since Visa does not have access to, or jurisdiction over, cardholder accounts. It may help you if I explain the role of Visa. Banks join Visa to either issue cards to their customers (e.g. yourself) or sign up retailers to accept the cards. Our client issuing banks are responsible for all account management and billing inquiries. Account information is confidential and is regulated by the Terms and Conditions between client banks and their cardholders. As Visa clients, the banks agree to abide by a set of rules and regulations. This ensures that the payment system works for everyone using it - wherever they are around the world.   When the bank signs up a cardholder, they have to ensure that their terms and conditions accommodate the standard requirements of Visa. As you are aware, in cases of disputed sale transactions, you may be eligible for a chargeback. Chargebacks are reversals of disputed sales transactions. Visa chargeback rules and regulations apply to all Visa credit and debit cards. As a Visa cardholder you have a right to approach your bank and ask them to request a refund if the goods and services you purchased with your debit or credit card are not supplied as specified. This also applies in the case where a merchant ceases trading. Please contact your card-issuing bank for detailed advice about chargebacks. You can contact them directly using the address or telephone number on your Visa statement, or on the back of your card. Thank you for writing, Yumiko Consumer Support Europe www.visaeurope.com   Disclaimer: If you notice a change of from email address, then we are responding to your query from the correct department/mailbox. ABOUT VISA - We are a payments business. We are not a bank and we do not issue cards. Nor are we a credit card company, so we do not lend or set the fees that consumers pay. We provide the brand, systems, services and rules that help make electronic payments between millions of consumers, businesses and governments happen. For more information, please visit our website. Please note that all consumer enquiries are handled by our Consumer Queries Team based in the United States of America. For more information on Visa's privacy practices please visit the privacy page at s:www.visaeurope.comrivacy/     ---------------------------- 0100 (British Summer Time) : Incidencia operación con tarjeta - (CPTES01762669-82)